Terms & Conditions
Acceptance of the Terms
By registering on our platform, using its features or services, and participating in any games or promotions offered by us, you (the "User" or "You") agree to be bound by these Terms and Conditions. If You do not agree with these terms, please refrain from accessing our website or mobile app.
Eligibility Requirements
To use the platform, You must be at least 18 years old, meet any applicable geographical restrictions set out below, and comply with all applicable laws and regulations in Your jurisdiction. We reserve the right to modify or expand eligibility requirements as necessary.
Geographic Restrictions
Our services are restricted to certain countries, including but not limited to Ireland, United Kingdom, United States, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Sweden, Norway, Denmark, Finland and all EU member states. If You access the platform from a country where its use is restricted or prohibited by law, we may suspend or close Your account.
Account Registration Rules
When registering on our website or mobile app, You must provide accurate information about Yourself, including but not limited to full name, email address, date of birth and residential address. We reserve the right to request additional documentation from You to verify Your identity (ID verification). All registered accounts are subject to Our one-account-per-user policy.
One-Account-Per-User Policy
Each User may only have one account on our platform at any given time. If we discover that a single User has opened multiple accounts, or if we suspect such behaviour, We reserve the right to merge these accounts into a single one (if applicable) and close all other linked accounts.
Account Security Responsibilities
You are responsible for ensuring the security of Your account information, including but not limited to login credentials, password and any two-factor authentication method. We recommend using strong passwords and taking regular backups. If you have reason to believe that someone else may access your account without permission, please contact our support team immediately.
Login Credentials and Password Protection
You are responsible for maintaining the confidentiality of Your login information (e.g., username and password) used on Our platform. You should never share such credentials with anyone or store them in an insecure location (such as a public computer). We reserve the right to lock out accounts if suspicious activity is detected.
Restricted Behaviour and Prohibited Activities
The following activities are considered unacceptable and prohibited on our platform: (i) operating multiple user IDs; (ii) using fake profiles, stolen credentials or other forms of deception for gaining advantage over fellow players or incurring unfair benefits from us; (iii) attempting to fraudulently convert points, funds or rewards into money through unauthorized transfer schemes. Breaching these terms may result in the temporary or permanent closure of Your account.
Bonus and Promotion Rules
All bonuses, promotions, offers, and other incentives on our platform are governed by their respective rules. By participating in any game, promotion, offer, or other incentive offered within Our website or mobile app You agree to abide by those terms as outlined when receiving the reward.
Wagering and Gameplay Conditions
By using our services, you acknowledge that certain games have a higher likelihood of resulting in losses due to chance (in particular, those described under "Games" on our homepage). When participating in any activity within Our website or mobile app You agree with its rules as outlined before initiating the game.
Bonus Abuse Prevention
Our bonus abuse prevention policy aims at ensuring fair treatment towards players. Any attempt by a User to circumvent this goal through use of multiple user IDs, fake identities or manipulative strategies is considered prohibited and shall lead to penalties such as restrictions on future deposits and withdrawals.
Deposits and Withdrawals (if applicable)
We offer various payment methods for both depositing into Your account and withdrawing funds. All payments are subject to standard bank fees charged by the recipient’s banking institution, transaction limits set forth by us or other local regulations in effect at any given time.
Verification Before Withdrawals
All withdrawals require a successful ID verification step prior to processing; please refer our terms for more information regarding this process which will depend on withdrawal amount and method used.
Processing and Review Procedures
Once You initiate a deposit, the funds should be available within 30 minutes (minimum); in case there are issues or when performing the actual transaction We have a right to delay until problem has been resolved. All pending withdrawals require successful completion of any requested KYC procedures prior to release, with final timings dependent upon how quickly they can be completed by us.
Responsible Gambling Expectations
We encourage You and everyone on Our platform to maintain safe gambling practices throughout their experiences here; please review our responsible gaming features for full details on controls available including deposit limits, time out periods, self-exclusion options etc.
Self-Exclusion and Account Restrictions
Our system will block an account that has been placed into a 30/90 or 180 day self exclusion program (which also prevents any deposits, winnings and any funds held within the game balance from being withdrawn by that user until after the requested period ends). Additionally our website allows users to place time out periods for a specified amount of hours during which their account will be unavailable.
Game Fairness and RNG Systems
Our random number generator is designed in-house according to ISO 17025 standards, certified under GLI audit report IE-0047. This system generates true randomness every millisecond (for complete details regarding this feature please refer our website), resulting each time an outcome that cannot be predicted by even sophisticated statistical analysis; so fair chance plays its rightful role.
Technical Interruptions or Voided Gameplay
In the event of technical difficulties affecting gameplay, you will receive notice about possible delays, freezes in winnings etc., although these instances must always remain limited to as few times a month and ideally no more often than monthly - we cannot be held responsible for problems that arise from causes beyond our control.
Suspension or Closure of Accounts
In case We determine an account holder has breached the rules or terms stated within this Agreement, suspension shall ensue until issue at hand is resolved through due process; closure will also occur where such breach amounts to serious malpractice including but not limited to gambling with under aged minors and so on.
Intellectual Property and Platform Ownership
Our games are proprietary intellectual property of Moon Active Ltd., their names or logos may be used without consent for non-commercial purposes, any unauthorized use shall result in account freeze (or complete permanent termination at our discretion). All other aspects about this Agreement remain applicable as stated previously.
Limitation of Liability
In no event will we nor affiliates / third party suppliers bear liability to you in excess of the amount received by us from your initial deposit. For further details regarding limitations on damages please consult our general terms and conditions, including any exceptions mentioned under these same guidelines that allow recovery exceeding just your deposited funds.
Modification of Terms
We can update or change Our policies at any time with or without warning; you agree to be subject to these new regulations once they take place upon first accessing the system after changes occur (regardless whether announcement occurred previously via email or website). If we wish, our modifications might only affect newly formed agreements rather than existing ones so check here for updates before signing.
Contact or Support Guidance
Feel free at all times during your stay with us to reach out if questions arise either through: email, phone, live chat accessible within Monday–Friday from IST (09h00-18h00); you may find further guidance located throughout the website or app, please consult sections frequently for up to date policies applicable right now.
